Frequently Asked Questions

Why do you need my personal details?

We need your email address so we can tell you that your wish has been submitted, and to tell you when it goes live on World MS Day.

If you have not opted in to receive future newsletters from us, then we won’t keep your email address.

Your wish and your age will be shared with the MS organisation in your country, but they will be combined with others from your country so you won’t be personally identifiable (unless you have included personal information in your wish). Your name and email address will not be shared with any third party.

What will you do with my wish?

Wishes will be displayed on an online wish wall. It will be revealed on the World MS Day website on World MS Day (May 28). After World MS Day, we will compile all of the wishes by country and share them with the MS organisation in your country.

Can I upload my own picture or change my picture?

When you share a wish you can choose to add your Facebook profile picture or a randomly generated icon. We’re sorry that there is no option on this site for you to upload any other picture. However, using the #onedayms hashtag, you can also share wishes via Twitter where you can add links to pictures or videos.

When will I see my wish?

All of the wishes will go live on the World MS Day website on May 28. You will get an email to remind you to view your wish (and everyone else’s) on the wish wall.

I’ve seen a wish that I think is inappropriate or offensive – What can I do?

Please use the ‘report’ button for any wish you find offensive and tell us about the problem, or email us about any tweets. Someone from the World MS Day team will review your complaint within one working day of our receiving it.

Can I submit my wish in any language?

Yes! Please submit your wish in whatever language you like. You can also use the search function to find wishes shared by other people from your country.

Will you share my name?

The name you submit and your wish will be shared on the wish wall. You can use any name you like, such as your first name, or a nickname of your choice (but please don’t choose one that might offend anyone).

I can’t find my wish?

All of the wishes will go live on the World MS Day website on May 28. You will get an email to remind you to view your wish (and everyone else’s) on the wish wall. Use the search functions at the top right of the wish wall to find your wish (just search your name).

How do I get in touch with you?

Please email  worldmsday@msif.org and we’ll get back to you within one working day.

House Rules

1. World MS Day is an international campaign that aims to reach people from many countries and cultures.

2. We encourage people affected by MS to submit their One day wishes on the World MS Day website.

3. On behalf of the World MS Day campaign, MSIF reserves the right to edit or delete One day wishes that, in any language:

  • are defamatory or misleading
  • are insulting, threatening or abusive
  • are obscene or sexual
  • are offensive, racist, sexist, homophobic, transphobic or discriminatory against any religions or other groups
  • contain confidential or privileged information.

4. MSIF will not routinely moderate wishes or proactively edit or delete them. We will respond promptly to any complaints about wishes, as follows.

5. Process for responding to complaints

6. MSIF will review and rule on any complaints about One day wishes within one working day of receipt.

7. Decisions as to whether or not to edit or delete wishes will be made by Sophie Paterson or, in her absence, by Tim Pemberton.

8. Decisions not to edit or delete wishes will be communicated by email only to the complainant, provided they leave their email address. Decisions to edit or delete wishes will be communicated by email to both the complainant and the person who submitted the wish.

Decisions will be communicated on the same working day as the decision is made. Edits or deletions will also be made on the same day.